General Terms and Conditions of Sale

1. Organisation Details

Organisation name: Côté Langue

SIRET: 102 160 264 00010

Activity declaration number: 11 75 75827 75

Address: Patchwork, 3 rue de Stockholm, 75008 Paris

Contact: info@cotelangue.fr

2. Purpose

These general terms and conditions govern registration and participation in the language training courses offered by our organisation, in person, remotely or via our digital platform.

3. Target Audience and Prerequisites

Our training courses are open to anyone wishing to develop their language skills, subject to meeting the specific prerequisites of each programme as indicated in the course description.

4. Training Formats

• In-person: training organised at our premises or partner premises, accessible to people with reduced mobility.
• Remote / digital platform: accessible to all, including people with reduced mobility or other types of disability (hearing, visual, etc.), assessed on a case-by-case basis.
• The duration and schedule of training courses are specified on the course description.

5. Registration and Acceptance of Terms

Registering for a training course implies unconditional acceptance of these General Terms and Conditions. All registrations are confirmed after validation by our organisation.

6. Cancellation and Rescheduling

• Any request for cancellation or rescheduling must be submitted in writing. Once a course has started, a 24-hour notice is required to reschedule an online session and 48 hours for an in-person session.
• Rescheduling or refund conditions are specified at the time of registration and may vary depending on the type of funding (CPF, OPCO, top-up contributions, etc.).

7. Obligations and Responsibilities

• Participants : respect the schedule, provide the necessary documents, and follow the training rules.
• Organisation : provide training in accordance with the programme, tailored to needs, and compliant with the Qualiopi framework.

8. Accessibility and Disability

Our organisation assesses each situation on a case-by-case basis to offer the necessary pedagogical, technical or organisational adaptations.

Disability coordinator: Fiona Elliott-Mukanya – info@cotelangue.fr – 07 82 79 33 60

9. Intellectual Property

Training materials (documents, digital resources, videos) remain the exclusive property of the organisation. Any reproduction or distribution without authorisation is prohibited.

10. Complaints

Any complaint may be addressed to our customer service team. For any unresolved dispute, it is possible to refer the matter to a consumer mediator in accordance with the law.

11. Personal Data

Data collected during registration is processed in accordance with GDPR and used solely for the management of training courses. For more information, please consult our Privacy Policy.