1. Organisation Details

Organisation name: Côté Langue

SIRET: 102 160 264 00010

Activity declaration number: 11 75 75827 75

Address: Patchwork, 3 rue de Stockholm, 75008 Paris

Contact: info@cotelangue.fr

2. Purpose

These general terms and conditions govern registration and participation in the language training courses offered by our organisation, in person, remotely or via our digital platform.

3. Target Audience and Prerequisites

Our training courses are open to anyone wishing to develop their language skills, subject to meeting the specific prerequisites of each programme as indicated in the course description.

4. Training Formats

• In-person: training organised at our premises or partner premises, accessible to people with reduced mobility.
• Remote / digital platform: accessible to all, including people with reduced mobility or other types of disability (hearing, visual, etc.), assessed on a case-by-case basis.
• The duration and schedule of training courses are specified on the course description.

5. Registration and Acceptance of Terms

Registering for a training course implies unconditional acceptance of these General Terms and Conditions. All registrations are confirmed after validation by our organisation.

6. Cancellation and Rescheduling

• Any request for cancellation or rescheduling must be submitted in writing. Once a course has started, a 24-hour notice is required to reschedule an online session and 48 hours for an in-person session.
• Rescheduling or refund conditions are specified at the time of registration and may vary depending on the type of funding (CPF, OPCO, top-up contributions, etc.).

7. Obligations and Responsibilities

• Participants : respect the schedule, provide the necessary documents, and follow the training rules.
• Organisation : provide training in accordance with the programme, tailored to needs, and compliant with the Qualiopi framework.

8. Accessibility and Disability

Our organisation assesses each situation on a case-by-case basis to offer the necessary pedagogical, technical or organisational adaptations.

Disability coordinator: Fiona Elliott-Mukanya – info@cotelangue.com – 07 82 79 33 60

9. Intellectual Property

Training materials (documents, digital resources, videos) remain the exclusive property of the organisation. Any reproduction or distribution without authorisation is prohibited.

10. Complaints

Any complaint may be addressed to our customer service team. For any unresolved dispute, it is possible to refer the matter to a consumer mediator in accordance with the law.

11. Personal Data

Data collected during registration is processed in accordance with GDPR and used solely for the management of training courses. For more information, please consult our Privacy Policy.

1. Introduction

Our training organisation, Côté Langue, respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and French law. This policy explains how we collect, use and protect your personal information.

2. Data Controller

Organisation: Caitrin Lepeltier

Address: 3 Rue de Stockholm, 75008 Paris

Contact: info@cotelangue.fr /+ 33 (0) 6 99 61 48 64

3. Data Collected

We may collect the following data when you register or interact with us:

• Full name, contact details (email, phone, address)
• Professional information (position, company, status)
• Documents submitted for registration or training (CV, CPF supporting documents, certificates)
• Data related to the use of our online platform (login, training tracking)

4. Purposes of Processing

The data collected is used for:

• Manage your registration and participation in training courses
• Communicate about the course (schedules, materials, notifications)
• Issue certificates, invoices and administrative documents
• Ensure regulatory compliance (CPF, Qualiopi)
• Improve our services and analyse training attendance

5. Legal Basis

Processing is based on:

• Your consent for certain communications or registrations
• The performance of a contract (registration and participation in training)
• Our legal and regulatory obligations (activity declaration, CPF, Qualiopi)

6. Data Recipients

Your data may be shared with:

• Our internal teams responsible for training and billing
• Our training partners or technical service providers (digital platform, hosting)
• Funding bodies (CPF, OPCO, Agefiph) when necessary

7. Retention Period

• Data related to your registration and progress: maximum 5 years after the end of training, in accordance with legal obligations.
• Marketing / newsletter data: until unsubscription.

8. Your Rights

In accordance with GDPR, you have the following rights over your data:

• Access, rectification and deletion
• Opposition or restriction of processing
• Portability of your data
• Withdrawal of consent at any time

To exercise your rights, contact: info@cotelangue.com

9. Security

We implement technical and organisational measures to protect your data against any unauthorised access, loss or disclosure.

10. Cookies and Trackers

Our website may use cookies to analyse traffic and improve user experience. You can configure your browser to refuse cookies if you wish.

11. Modifications

This policy may be updated from time to time. The most recent version is always available on our website.